Returns & Exchanges
At Waterman, we prioritize the freshness and quality of our premium hydration products. If you are not completely satisfied with your purchase, we offer a streamlined return process for unopened items within 14 days of delivery.
Initiate Request
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Prepare Package
Ensure the product remains in its original, sealed packaging and place it securely in a shipping box with the RMA number clearly labeled.
Ship Item
Send the package back to our distribution center using a trackable shipping method to ensure its safe arrival.
Receive Refund
Once our quality control team inspects the returned goods, a full refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing